aceph11 Privacy Policy

Introduction

aceph11 ("we", "us", "our") operates the online gaming platform accessible at aceph11.net. We are committed to protecting the personal data of every individual who visits, registers on, or interacts with the aceph11 platform. This Privacy Policy sets out in clear terms how we collect, use, store, share, and protect your personal information.

This policy applies to all aceph11 members, visitors, and any individual whose personal data is processed in connection with the aceph11 platform, regardless of whether they have completed the registration process. By accessing the aceph11 platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and aceph11. If you have any questions about how we handle your data, please contact our support team before using the platform.

Data We Collect

aceph11 collects personal data from you in several ways — directly when you register or interact with the platform, automatically as you use our services, and occasionally from third-party sources for verification purposes. The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required for identity verification purposes and with your explicit consent.

How We Use Your Data

aceph11 uses the personal data we collect for specific, legitimate purposes directly related to the operation of the platform and our obligations under Philippine law. We do not use your data for any purpose incompatible with those stated below:

• Account Management: To create, maintain, and administer your aceph11 account, including verifying your identity and eligibility to use the platform.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of aceph11 services to you.
• Legal Compliance: To comply with our obligations under Philippine anti-money laundering (AML) laws, Know Your Customer (KYC) requirements, and any other applicable regulations.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gaming behaviour and identify patterns that may indicate problem gambling, and to enforce self-exclusion requests and account restrictions.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance.
• Platform Improvement: To analyse usage patterns and improve the functionality, design, and content of the aceph11 platform.
• Marketing Communications: To send you promotional offers, bonuses, and updates about aceph11 — only where you have provided consent or where we have a legitimate interest to do so, and always subject to your right to opt out.

Legal Basis for Processing

Under the Data Privacy Act of 2012 of the Philippines, aceph11 is required to have a lawful basis for processing your personal data. Depending on the purpose, we rely on one or more of the following legal bases:

1. Contractual Necessity: Processing is necessary to perform our contract with you — that is, to provide the aceph11 platform services you have registered for, including account management, game access, and payment processing.
2. Legal Obligation: Processing is necessary to comply with our legal obligations under Philippine law, including AML regulations, KYC requirements, and gaming regulations.
3. Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and interests.
4. Consent: Where we rely on your consent — for example, for marketing communications or the use of non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where we rely on legitimate interests as our legal basis, we conduct a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. You may request information about any such assessment by contacting our support team.

Cookies & Tracking Technologies

aceph11 uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage — to operate the platform, remember your preferences, maintain your session, and analyse how the platform is used. Cookies are small text files stored on your device by your browser.

We use the following categories of cookies on the aceph11 platform:

• Strictly Necessary Cookies: These are essential for the platform to function. They enable core features such as session management, login authentication, and security. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: These remember your preferences — such as your preferred language, display settings, and game lobby filters — to provide a more personalised experience.
• Analytics Cookies: These help us understand how members use the aceph11 platform by collecting aggregated, anonymised data about page visits, session duration, and feature usage. This data is used solely to improve the platform.
• Marketing Cookies: These are used to deliver relevant promotional content and offers. They are only placed with your consent and can be withdrawn at any time.

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect your ability to use certain features of the aceph11 platform, including logging in to your account.

Sharing Your Data

aceph11 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with third parties only in the following limited circumstances:

• Payment Processors: We share financial data with payment service providers — including GCash, PayMaya, BPI, BDO, and Metrobank — solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: We may share identity data with third-party KYC and AML verification services to confirm your eligibility and comply with our legal obligations.
• Technology Partners: We share technical and usage data with platform infrastructure providers, game software suppliers, and analytics tools that support the operation of the aceph11 platform. All such partners are contractually required to process data only on our instructions and in accordance with applicable law.
• Regulatory and Law Enforcement Authorities: We may disclose personal data to the Anti-Money Laundering Council (AMLC), PAGCOR, the National Privacy Commission (NPC), or other competent Philippine authorities where required by law or in response to a lawful request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

Data Retention

aceph11 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your membership and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• KYC Documents: Retained for the duration of your membership and for five (5) years following account closure or the completion of the relevant transaction.
• Support Communications: Retained for up to three (3) years from the date of the last interaction, to assist with dispute resolution and service improvement.
• Marketing Consent Records: Retained for as long as you remain an aceph11 member, or until you withdraw your consent, whichever is earlier.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.

Data Security

aceph11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the aceph11 platform.
• Encrypted storage of sensitive personal and financial data on secured servers with restricted access controls.
• Multi-factor authentication options for member accounts to prevent unauthorised access.
• Regular penetration testing, vulnerability assessments, and security audits conducted by qualified security professionals.
• Strict internal access controls ensuring that only authorised aceph11 personnel can access personal data, and only to the extent necessary for their role.
• Incident response procedures to detect, contain, and report data breaches in accordance with the notification requirements of the Data Privacy Act of 2012.

While aceph11 takes all reasonable steps to protect your personal data, no system is entirely immune to security risks. You are responsible for maintaining the security of your own aceph11 login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

Your Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by aceph11:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data aceph11 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and to object to processing based on legitimate interests where your rights override those interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our support team with a written request. We will respond within fifteen (15) business days of receiving your request, in accordance with the requirements of the Data Privacy Act of 2012.

Children's Privacy

The aceph11 platform is strictly intended for individuals aged 21 years and above, consistent with Philippine gaming regulations. aceph11 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage individual are void and will not be paid out.

If you are a parent or guardian and believe that your child has registered on the aceph11 platform, please contact our support team immediately so that we can investigate and take appropriate action.

International Data Transfers

aceph11 is based in the Philippines and primarily processes personal data within the country. However, some of our technology partners and service providers may be located in other jurisdictions. Where personal data is transferred outside the Philippines, aceph11 ensures that:

• The receiving country provides an adequate level of data protection as recognised under Philippine law, or
• Appropriate contractual safeguards — such as standard data protection clauses — are in place between aceph11 and the receiving party to ensure your data is protected to the same standard as required by the Data Privacy Act of 2012.

aceph11 will not transfer your personal data to any jurisdiction where we cannot ensure an adequate level of protection. If you have questions about specific international transfers, please contact our support team.

Policy Updates

aceph11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The date of the most recent revision is displayed at the top of this page.

Where changes are material — that is, where they significantly affect how we use your personal data or your rights in relation to it — we will notify you by email to your registered address or by a prominent notice on the aceph11 platform prior to the changes taking effect.

Your continued use of the aceph11 platform following notification of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should cease using the platform and contact our support team to close your account.

We encourage you to review this Privacy Policy periodically to stay informed about how aceph11 protects your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aceph11 handles your personal data, please contact our Data Privacy team. We are available 24 hours a day, 7 days a week, operating on Philippine Standard Time (PST).

You may reach us via live chat through your aceph11 account dashboard, or by email at:

[email protected]

Please include your registered account username and a clear description of your request to help us assist you efficiently. We aim to respond to all data privacy enquiries within fifteen (15) business days, as required by the Data Privacy Act of 2012.